What to Do if an Order Arrives Damaged or Incorrect
A clear evidence trail helps Lifted Life investigate a delivery issue quickly. Keep the parcel, product and packaging together and contact customer support before returning anything.
First steps
- Do not use a damaged, leaking or incorrectly supplied product.
- Keep the shipping carton and internal packaging.
- Take clear photographs of the parcel, label, product and damage.
- Record the order number and affected item.
- Contact Lifted Life as soon as reasonably possible.
Information to send
| Information | Example |
|---|---|
| Order reference | The order number shown in the confirmation or account. |
| Affected product | The product name and selected variation. |
| Issue | Damaged, leaking, missing, wrong item or missing component. |
| Evidence | Clear photographs of the parcel, label and product. |
| Preferred resolution | Replacement, correct item, refund or support guidance, subject to validation and applicable law. |
Do not return without instructions
Customer support may need to confirm the appropriate return address, courier process or evidence before the item is sent. An unapproved return can be delayed or sent to the wrong location.
Your statutory rights
This support process does not remove rights that apply to defective, unsafe, incorrectly supplied or poor-quality goods under applicable South African consumer law. The published returns policy explains the store process and statutory-quality position.
Related Lifted Life resources
Returns and refunds · Shipping and delivery · Contact support
Adults only where applicable. This guide explains product and website information and is not medical or legal advice. Confirm current price, stock, variation and label information on the exact product page.