Returns, Exchanges & Refunds
This policy explains the Lifted Life return process. It does not limit rights that apply under South African consumer law.
1. Contact us before returning an item
Email orders@liftedlife.store or use the Contact Us page. Include the order number, product, reason for the request and photographs where the item is damaged, leaking, incorrect or defective. Do not send an item before receiving return instructions.
2. Voluntary change-of-mind returns
A request may be made within 30 days of delivery for an eligible non-consumable item that is unused, unopened, undamaged and in its original packaging with all supplied parts and tags. The customer is responsible for approved change-of-mind return shipping.
The following are not accepted for change of mind once opened or used: consumable goods, edibles, health or hygiene products, vape or extract products, gift cards, personalised goods and items that cannot safely be resold. This exclusion does not apply where an item is incorrect, damaged, unsafe or defective and consumer-law rights apply.
3. Incorrect or damaged deliveries
Contact Lifted Life as soon as reasonably possible, retain the parcel and packaging, and provide clear photographs. Once validated, Lifted Life will provide the appropriate correction, replacement, refund or return instructions. Verified return costs for an incorrect or damaged delivery are handled by Lifted Life.
4. Defective goods and statutory quality rights
Qualifying defective goods are covered by the statutory quality protections that apply under the South African Consumer Protection Act. A consumer may have the right to return defective goods within six months and choose an available statutory remedy, subject to the facts, inspection and applicable law. This policy does not contract out of those rights.
5. Inspection, exchanges and refunds
- Returned items are inspected against the approved return reason.
- An exchange depends on replacement stock being available.
- Approved refunds are issued to the original payment method where reasonably possible.
- Original delivery fees are not refunded for a voluntary change-of-mind return, unless required by law.
- A product returned without approval, required parts or safe packaging may be delayed or refused where permitted by law.
6. Return address
The return address and courier instructions are supplied after the return request is approved. Do not send a return to a manufacturer, courier depot or public address without written instructions from Lifted Life.
7. Need help?
See the plain-language returns guide or contact orders@liftedlife.store.