Returns, Exchanges and Refunds Guide
The correct return route depends on whether an item is unwanted, incorrect, damaged or defective. Contact Lifted Life before sending a product so the return can be recorded and the correct instructions supplied.
Change-of-mind returns
Lifted Life offers a 30-day voluntary return window for eligible unused, unopened non-consumable items in their original packaging. Customer-paid return shipping applies to an approved change-of-mind return.
Consumables, opened health or hygiene products, opened vape or extract products, gift cards and personalised goods are not accepted for change of mind. This does not remove rights for defective or incorrectly supplied goods.
Incorrect or damaged deliveries
If the wrong item arrives or the order is visibly damaged, keep the packaging, take photographs and contact support as soon as reasonably possible. Once the issue is validated, Lifted Life will provide the appropriate replacement, correction, refund or return instructions.
Defective goods
South African consumer law provides statutory quality rights for qualifying defective goods. The published policy records the store process and does not contract out of rights that apply under law.
Return checklist
- Contact support and obtain return instructions.
- Include the order reference and product details.
- Keep all original parts and packaging.
- Pack the item safely.
- Use a trackable service when responsible for return shipping.
- Wait for inspection and confirmation before expecting a refund or exchange.
Related Lifted Life resources
Full returns policy · Damaged order help · Contact support
Adults only where applicable. This guide explains product and website information and is not medical or legal advice. Confirm current price, stock, variation and label information on the exact product page.